Privacy Policy

1. Introduction

Habibti ("we," "us," or "our") operates the website and service at habibti.chat. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our Muslim matchmaking platform. By creating an account or using Habibti, you agree to the practices described in this policy.

If you have questions about this policy, contact us at loveisblindhabbibi@gmail.com.

2. Information We Collect

2.1 Account Information

When you sign up, we collect the following through your profile setup:

• Email address (via third-party authentication)
• Display name
• Age
• Location (city/country)
• Profession
• Education level
• Ethnicity
• Religiosity level
• Marriage timeline preferences
• Languages spoken
• Profile photos

2.2 Authentication Data

We use a third-party authentication provider for sign-in. When you authenticate, the provider shares your name, email address, and profile picture with us. We do not receive or store your password.

2.3 Usage Data

We automatically collect:

• Call history (timestamps, duration, and partner pairings)
• Matchmaking queue activity
• Device type and browser information
• IP address
• Pages visited and features used

2.4 Payment Information

Subscription payments are processed by our payment processor. We do not store your full credit card number, CVV, or bank details on our servers. Our payment processor handles all payment data in compliance with PCI-DSS standards. We retain your subscription status, transaction IDs, and billing history.

2.5 Abuse Report Screenshots

When a user submits an abuse report during a video call, a screenshot of the active call may be captured and attached to the report. These screenshots are used solely for reviewing and resolving safety complaints. They are stored securely and access is limited to our trust and safety team.

3. How We Use Your Information

We use your personal information to:

• Create and manage your account
• Match you with compatible users based on your profile preferences
• Facilitate live video calls between matched users
• Process subscription payments and manage billing
• Investigate abuse reports and enforce community guidelines
• Send important service updates (account status, billing, safety alerts)
• Improve our matchmaking algorithms and platform features
• Prevent fraud and maintain platform security
• Comply with legal obligations

We do not sell your personal information to third parties. We do not use your data for advertising purposes.

4. Third-Party Services

We use trusted third-party service providers for authentication, payment processing, video communication, and data storage. These providers are contractually bound to protect your data.

5. Data Storage and Security

Your data is stored on servers located in the United States and may be processed in other regions where our service providers operate. We implement industry-standard security measures including:

• Encryption in transit (TLS/HTTPS) for all communications
• Encryption at rest for stored data
• Secure authentication via OAuth 2.0
• Access controls limiting employee access to personal data
• Regular security reviews of our infrastructure

While we take reasonable measures to protect your data, no system is completely secure. We cannot guarantee absolute security of your information.

6. Cookies and Tracking

We use cookies and similar technologies for:

• Essential cookies: Session management, authentication state, and security tokens. These are required for the service to function.
• Analytics: We may use basic analytics to understand how users interact with our platform, including page views and feature usage.

We do not use third-party advertising trackers. You can manage cookies through your browser settings, though disabling essential cookies may prevent you from using the service.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

7.1 General Rights (All Users)

• Access: Request a copy of the personal data we hold about you.
• Correction: Update or correct inaccurate information in your profile at any time.
• Deletion: Request deletion of your account and associated data.
• Portability: Request your data in a portable format.

7.2 European Economic Area (GDPR)

If you are in the EEA, you additionally have the right to:

• Restrict or object to processing of your data
• Withdraw consent at any time where processing is based on consent
• Lodge a complaint with your local data protection authority

Our legal basis for processing your data includes: performance of our contract with you (providing the service), legitimate interests (platform safety and improvement), and consent (where specifically requested).

7.3 California Residents (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect about you and how it is used
• Request deletion of your personal information
• Opt out of the sale of your personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

8. Data Deletion

You can delete your account at any time through the app settings. When you delete your account:

• Your profile, photos, and preferences are permanently removed from our active database within 30 days.
• Your matchmaking history is anonymized.
• Abuse report data (including screenshots you are involved in) may be retained for up to 12 months for safety and legal compliance purposes.
• Billing records may be retained as required by tax and financial regulations.
• Backups containing your data are purged within 90 days of deletion.

To request data deletion without accessing your account, email loveisblindhabbibi@gmail.com from the email address associated with your account.

9. Data Retention

We retain your personal data for as long as your account is active. Specific retention periods include:

• Profile data: Until account deletion
• Call history: 12 months after the call
• Abuse report screenshots: Up to 12 months after report resolution
• Payment records: As required by applicable financial regulations (typically 7 years)
• Matchmaking queue data: Temporary, cleared after each session

10. Children's Privacy

Habibti is strictly for users aged 18 and older. We do not knowingly collect personal information from anyone under 18. If we discover that a user is under 18, we will immediately terminate their account and delete their data. If you believe a minor is using our service, please report it to loveisblindhabbibi@gmail.com.

11. Abuse Reporting and Safety Screenshots

Our platform includes an abuse reporting system to protect users during video calls. When a report is filed:

• A screenshot of the active video call may be automatically captured and attached to the abuse report.
• Screenshots are encrypted and stored securely with restricted access.
• Only members of our trust and safety team can view abuse report screenshots.
• Screenshots are used solely for reviewing the specific report and are deleted within 12 months of resolution.
• If the report leads to legal action, screenshots may be retained longer as required by law.

By using the video call feature, you acknowledge that screenshots may be captured if another user reports the call. This measure exists to protect all users from harassment, abuse, and policy violations.

12. International Data Transfers

Your data may be transferred to and processed in countries outside your country of residence, including the United States. These countries may have different data protection laws. We ensure appropriate safeguards are in place, including standard contractual clauses where required, to protect your data during international transfers.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by email or through a notice on the platform. Your continued use of Habibti after changes take effect constitutes acceptance of the updated policy. We encourage you to review this page periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, contact us at:

Email: loveisblindhabbibi@gmail.com

Website: habibti.chat